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FREQUENTLY ASKED QUESTIONS

What Certificates Does Transpring Have?


Transpring has been devoting ourselves to the innovation and producing of vape pens.

Over the years, we have achieved the ISO9001 Quality Management System Certification, ISO 13485, and GMP certification. all products have passed CE, RHOS, REACH testing and some are even FDA certificated. We consider quality the soul of Transpring.




What Is The Warranty Of Your Product?


Cartridges - 1 months (starts from the date of a shipment)
Batteries - 1 months
POD - 1 months
Disposable vape pens - 1months
Accessories- 1months




Where Is My Order Shipped From?


In order to guarantee the delivery time, generally we will ship from Canada. We will ship from the Chinese factory in this two situations: 1. The Canadian warehouse is out of stock 2. customized product




How About The Lead Time And Delivery Time Of My Order?


Lead time for cartridges is usually 2-3 weeks under 50K units depending on the order size and variety; The general delivery time for battery-related products under 50K is 3-4 weeks, but if we have the materials(battery cell), it might be faster. If you are going to customize products, the time is calculated after you finished your prototype. Shiping time is normally 3-5 days.




Can I choose the special color I want?


Yes!As long as you tell us the Pantone number you want. But customized special colors need to meet MOQ(minimum order quality) the products.




What is MOQ for the products if I want to customize my logo or choose the special color i want?


Batteries are 2000 units, cartridges are 3000 units. Disposable pens are also 2000 units for customization.




How do I Use Transpring Battery With Preheat Function?


The manufacuture setting of our battery is generally to press 5 times to turn on and then press 5 times to turn off. Press 2 times is the preheating function, press 3 times to adjust the voltage, the voltage generally has 3 levels: 2.6v, 3.2V, 4V





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Transpring Canada is owned and operated by Shenzhen Transpring Enterprises Ltd. Transpring is the leading manufacturer of OEM/ODM and fully customized vaporization hardware. We aim to be Canada’s leading provider of custom vaporization products.

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