FREQUENTLY ASKED QUESTIONS
What Certificates Does Transpring Have?
Transpring has been devoting ourselves to the innovation and producing of vape pens.
Over the years, we have achieved the ISO9001 Quality Management System Certification, ISO 13485, and GMP certification. all products have passed CE, RHOS, REACH testing and some are even FDA certificated. We consider quality the soul of Transpring.
What Is The Warranty Of Your Product?
Cartridges - 1 months (starts from the date of a shipment)
Batteries - 1 months
POD - 1 months
Disposable vape pens - 1months
Where Is My Order Shipped From?
How About The Lead Time And Delivery Time Of My Order?
Lead time for cartridges is usually 2-3 weeks under 50K units depending on the order size and variety;
Can I choose the special color I want？
What is MOQ for the products if I want to customize my logo or choose the special color i want?
Batteries are 2000 units, cartridges are 3000 units. Disposable pens are also 2000 units for customization.